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Privacy Policy


Scope and Consent

This User Privacy Notice describes how Dentalmall(“Dentalmall”) collects, uses, stores, shares and protects your personalinformation. One Dental Supply & Marketing Sdn Bhd, the provider of theWebsite (referred to as “us” or “we”), is committed to protecting your privacyonline in compliance with Personal Data Protection Act 2010 (“the Act”). Itapplies to the Dentalmall.my website and all related sites, applications, servicesand tools where this User Privacy Notice is referenced, regardless of how youaccess or use them.

Throughout this User Privacy Notice we use theterm “personal information” to describe information that can be associated witha specific person and can be used to identify that person, whether from thatdata, or from that data and other information that Dentalmall has or is likely tohave access. We do not consider personal information to include informationthat has been made anonymous or aggregated so that it cannot be used, whetherin combination with other information or otherwise, to identify a specificuser.

By using Dentalmall.my and its related sites,applications, services and tools where this User Privacy Notice is referenced,or by registering for an account with Dentalmall.my, you expressly consent to ourcollection, use, disclosure and retention of your personal information asdescribed in this User Privacy Notice and in our User Agreement. We may amendthis User Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they areinitially posted on the site. Additionally, we will notify you through the Dentalmall Message Centre and/or via email of any material changes to this UserPrivacy Notice.

Mobile Privacy

We may offer you the ability for you to connectwith our sites, or use our applications, services and tools using a mobiledevice, either through a mobile application or via a mobile optimized website.The provisions of this User Privacy Notice apply to all such mobile access anduse of mobile devices. This User Privacy Notice will be referenced by all suchmobile applications or mobile optimized websites.   

Collection of PersonalInformation

You can browse the Dentalmall.my website, orrelated sites, without telling us who you are or revealing any personalinformation about yourself. If you register for an account with us you give usyour personal information, and you are not anonymous to us. If you choose toprovide us with personal information, you consent to the transfer and storageof that information on our servers located in the Malaysia.

We collect the following types of personalinformation in order to provide you with the use of and access to our sites,applications, services and tools, and to help us personalize and improve yourexperience.

Information We Collect Automatically:

When you visit our sites, use our applications,services and tools, or interact with our advertising or content, weautomatically collect information sent to us by your computer, mobile device,or other access device.  This information is associated with you personallyonly when you sign in as a registered user, and includes but is not limited to:

  • device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, ad data, IP address and standard web log information; and
  • anonymous information collected through our use of cookies and web beacons.

Information You Give Us:

We collect and store any information you enteron our sites or you provide to us in the context of using our sites,applications, services or tools. This may include, but is not limited to:

  • information you provide us when registering for an account, including email address, phone number, mobile telephone number, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
  • additional information you may provide to us via social media sites or services;
  • transactional information based on your activities on the sites (such as bidding, buying items and content you generate or that relates to your account);
  • shipping, billing and other information you provide to purchase or ship an item;
  • information provided in the context of community discussions, chats, dispute resolution, correspondence through our sites, or correspondence sent to us; and

Information We CollectFrom Mobile Applications or Devices:

When you download or use our mobileapplications, or access one of our mobile optimized sites, we may collectinformation about you and your mobile device as discussed above in thisnotice.  This may include location information as authorized by you andyour device. We may use this information to provide you with location basedservices, such as advertising, search results, and other personalized content.Most mobile devices allow you to control or disable location services in thedevice’s setting’s menu.  If you have questions about how to disable yourdevice’s location services, we recommend you contact your mobile servicecarrier or the manufacture of your particular device.

We will obtain your explicit consent before wecollect any sensitive personal information from you as a result of your use ofour mobile applications or your access of our sites using a mobile device. Youmay also be presented with an additional short form privacy notice explainingany additional or specific information we may collect from you that is notlisted in this notice.

Information We CollectFrom other Sources:

We may receive or collect supplementalinformation about you from third parties sources and add it to our accountinformation. This may include, but is not limited to, demographic andnavigation information, credit check information, and additional informationabout you from a credit bureau or other sources, as permitted by law.

Information Collectionfrom Sharing and Registration with Social Media:

We offer sign-on services that allow you to usethird party login credentials to access the Dentalmall.my and related sites. Wealso offer services that allow you to share information with third party socialmedia websites such as Facebook, Google Plus, Twitter, and others.

You may choose to provide us with access tocertain personal information stored by such third party websites. The personalinformation we have access to varies by website and is controlled by yourprivacy settings on that website and your consent.  By associating anaccount managed by a third party with your Dentalmall account and authorizing Dentalmall to have access to this information, you agree that Dentalmall may collect,use and store information from these websites in accordance with this UserPrivacy Notice.

Use of PersonalInformation

Our primary purpose in collecting personalinformation is to provide you with access to our sites and/or use of ourservices, applications and tools, provide you with requested customer serviceand relevant information about your account and our services, and to provideyou with a safe, smooth, efficient, and customized experience. You agree thatwe may use your personal information to:

  • provide you access to our sites and the services and customer support you request;
  • prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure and improve our services, content and advertising;
  • contact you, either via email or telephone, to resolve disputes, collect fees, and troubleshoot problems with your account or our sites, services, applications or tools, or for other purposes authorized by law;
  • contact you, either via email or telephone to inform you about our services and those of our corporate family, deliver targeted marketing, service updates, and promotional offers based on your communication preferences;
  • compare information for accuracy, and verify it with third parties;
  • contact you at any telephone number using auto-dialled or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this User Privacy Notice; and
  • provide you other services requested by you as described when we collect the information.

Use of PersonalInformation for Marketing

You agree that we may use your personalinformation to:

  • tell you about our and our corporate family’s websites, applications, services and tools;
  • deliver targeted marketing and promotional offers based on your communication preferences; and
  • personalize, measure and improve our advertising, based on your ad customization preferences.

We do not sell or rent your personal informationto third parties for their marketing purposes without your explicit consent. Wemay combine your personal information with information we collect from othercompanies and use it to improve and personalize our advertising and marketingto you.

Opting Out of Our Use ofPersonal Information

If you do not wish to receive marketing andpromotional communications from us, you can unsubscribe our newsletter inyour My Account page, or within the direct communication from us.

If you withdraw your consent for the use ordisclosure of your personal information for the other purposes set out in thisUser Privacy Notice we may not be able to continue to allow you to have accessto our websites, applications, or tools, or to provide you with some or all ofthe services and customer support offered to our users and authorized underthis User Privacy Notice and our User Agreement.

Our Disclosure ofPersonal Information

We disclose personal information to respond tolegal requirements, enforce our policies, respond to claims that a listing orother content violates the rights of others, or protect anyone's rights,property, or safety. Such information will be disclosed in accordance withapplicable laws and regulations. As stated above, we do not disclose yourpersonal information to third parties for their marketing purposes without yourexplicit consent.

We may also share yourpersonal information with:

  • Members of the One Dental Supply & Marketing Sdn Bhd corporate family to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, sites, applications, tools, services and communications. Members of our corporate family may use this information to send you marketing communications only if you have consented to their services and will use your personal information in compliance with their respective privacy policies and our global privacy standards.
  • Service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, bill collection, affiliate and rewards programs, website operations, and co-branded credit cards).
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Dentalmall user to legal liability. In such events, we will disclose information relevant and necessary to the investigation or inquiry, such as name, city, state or province, provincial postal code, telephone number, email address, User ID history, IP address, fraud complaints, bidding and listing history, and anything else we may deem relevant to the investigation.
  • Credit bureaus with which we might report information about your account, including information on late payments, missed payments, or other defaults on your account that may be reflected in your credit report.
  • Other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this User Privacy Notice with respect to your personal information. If your personal information will be used or disclosed for any purposes not set out in this notice, you will receive prior notification.

While we use contractual and other measures toensure protection of personal information, the laws and regulations relating toprivacy and personal information protection in other jurisdictions may not be thesame as, or similar to, your local privacy laws. The governments, courts, lawenforcement or regulatory agencies in these other jurisdictions may be able torequest disclosure of personal information through the laws of these countries.In an effort to respect your privacy, we will not otherwise disclose yourpersonal information to law enforcement, other government officials, or otherthird parties without a subpoena, court order or substantially similar legalprocedure, except when we believe in good faith that the disclosure ofinformation is necessary to prevent imminent physical harm, financial loss, toreport suspected illegal activity, or otherwise keep the community free frombad actors.

Personal Information YouShare on Dentalmall

Your User ID is displayed throughout Dentalmall (and so available to the public), and is connected to all of your Dentalmall activity. Other people can see your feedback, reviews, ratings and associatedcomments. Notices sent to other community members about suspicious activity andpolicy violations on our sites refer to User IDs and specific items. So if youassociate your name with your User ID, the people to whom you have revealedyour name will be able to personally identify your Dentalmall activities.

If you access our websites from a sharedcomputer or a computer in an internet café, certain information about you, suchas your User ID, activity or reminders from Dentalmall, may also be visible toother individuals who use the computer after you.

Using PersonalInformation from Dentalmall

Dentalmall enables you to share personal andfinancial information to complete transactions and collect payments. Weencourage you to disclose your privacy practices and respect the privacy ofother users. We cannot guarantee the privacy or security of your informationand therefore we encourage you to evaluate the privacy and security policies ofyour trading partner before entering into a transaction and choosing to shareyour information. To help protect your privacy, we do not allow any other usersto access to other users' contact, shipping and financial information.

Cookies, Web Beacons,Local Storage, and Similar Technologies

When you visit or interact with our sites,services, applications, and tools, we or our authorized service providers mayuse cookies, web beacons, and other similar technologies for storinginformation to help provide you with a better, faster, and safer experience.

Accessing, Reviewing,and Changing Your Personal Information

Your password is the key to your account. Useunique numbers, letters and special characters, and do not disclose yourDentalmall password to anyone. If you do share your password or your personalinformation with others, remember that you are responsible for all actionstaken in the name of your account. If you lose control of your password, youmay lose substantial control over your personal information and may be subjectto legally binding actions taken on your behalf. Therefore, if your passwordhas been compromised for any reason, you should immediately notify Dentalmall andchange your password.

You can see, review and change most of yourpersonal information by signing on to Dentalmall.  You must promptly updateyour personal information if it changes or is inaccurate. In some cases, onceyou make a public posting on the site, you may not be able to change or removeit.

Protecting and StoringPersonal Information

We store and process your personal informationon our computers in the Malaysia and elsewhere in the world where ourfacilities are located. We protect your information using technical andadministrative security measures to reduce the risks of loss, misuse,unauthorized access, disclosure and alteration. Some of the safeguards we useare firewalls and data encryption, physical access controls to our data centres,and information access authorization controls.

We take steps to ensure that the personalinformation we collect is accurate and up to date, and we provide you with theopportunity to update your information through your account profile settings.

Closing Your Account andRetention of Personal Information

Upon your request, and subject to the provisionsin this section, we will close your account and, as soon as reasonablypossible, remove your personal information so that it cannot be viewed by otherusers. Removal will be based on your account activity and in accordance withapplicable law. We may also close or deactivate inactive accounts, or accountsthat are used in violation of our User Agreement.

In general, personal information from closed or inactiveaccounts will be deleted or rendered anonymous as soon as reasonably possiblyafter the account is closed or deactivated. Under certain circumstances we mayretain personal information from closed or inactive accounts for longer.Grounds for doing so would include; prevention of fraud, collection of feesowed, resolution of disputes, to enforce our Dentalmall User Agreement, or tootherwise take actions permitted by law. Under such circumstances thisinformation will be kept as long as it is necessary and relevant for ouroperations, and to comply with any applicable law.

Third Parties

Except as otherwise expressly included in thisUser Privacy Notice, this document addresses only the use and disclosure ofinformation we collect from you. If you disclose your information to others onother websites throughout the internet, different rules may apply to their useor disclosure of the information you provide to them. Dentalmall does not controlthe privacy policies of third parties, and you are subject to the privacypolicies of those third parties where applicable. We encourage you to askquestions before you disclose your personal information to others.

Contact Us

You may Contact Us online at any time.If your questions are not answered online, you may write to us at: One DentalSupply & Marketing Sdn Bhd, No.55, Jalan Anggerik Vanilla AB31/AB, KotaKemuning, Seksyen 31, 40460, Shah Alam, Selangor.