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Delivery Information

  • Delivery Information

    After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.


    After your order is processed, we will arrange shipment and you can expect to receive your order within the following time frame:


    Standard Delivery Time

    • within Klang Valley area: 1-3 working days (except Saturday, Sunday and holidays)
    • outside Klang Valley area: 3-5 working days (except Saturday, Sunday and holidays)
    • overseas customer: 7-14 working days (except Saturday, Sunday and holidays)

    Delivery delay due to natural disaster / world pandemic

    If happen where natural disasters and/or weather events, such as earthquakes or extreme precipitation, world pandemic, movement control, have recently impeded transportation access, there might be delays in carriers’ pick-up and delivery. For overseas, it might delay due to the customs, taxation issue or contacts issue. They can cause delays beyond the original delivery estimates.

    Overseas Customers

    The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Dentalmall, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

     Orders that are shipped to countries outside the Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, the entire customs clearance process, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Dentalmall has no control over these charges and cannot predict what they may be.